Fequently asked questions
Please read carefully. This will help you quickly find the part you need. Our catalog contains 64,000 parts.
Tesla FAQ: General Questions
Are you an official Tesla dealer or representative?
No. We are an independent store specializing in parts for Tesla vehicles. Model names and trademarks are used only to indicate compatibility.
How can I purchase an item?
You need to register at our website.
Method 1: Find the item (see "FAQ: Working with the Catalog" for details), add it to the cart, and proceed with the purchase.
Method 2: Send the part number and your Tesla VIN to us via email or WhatsApp. We will check compatibility and issue an invoice.
Where can you ship items?
We ship worldwide. Shipping costs for large or heavy items are calculated individually upon request.
Can you ship items by express mail?
Yes, we can provide express shipping estimates via UPS or DHL.
Can I pick up my item myself?
Yes, you can pick up items from our warehouse in Riga or arrange transport through your own shipping company.
If a Tesla part isn’t in stock, can I order it? How long will it take?
Yes, you can order any part from the 64,000 items available in the catalog on a prepayment basis. Delivery times vary, usually between 2 to 4 weeks, provided the part is available at Tesla's central warehouse.
Can the item price change after I place an order?
If the item is in stock with a listed price, the price cannot change. In rare cases, if the item is unavailable, it could be due to someone purchasing it just before you. If the store indicates it’s not in stock, we’ll confirm the current price at the time of your order and notify you of any updates.
We are a European company with VAT. Can we buy items without VAT, and how?
Yes, you can register on our website as a "Business account" (for European companies only), providing your company information. After verification, you’ll see prices without VAT and will be able to purchase items VAT-free.
How can I pay for an item?
You can pay via bank transfer (you’ll receive an invoice by email), online banking (Swedbank, SEB, Citadele, Luminor, Revolut, LHV, Coop Pank, Medicinos bankas, Šiaulių bankas, and others), or by credit card (VISA, MASTERCARD).
How can I collect my item from the store-warehouse?
Our Riga location at Jurkalnes Street 44 has a convenient pickup point with free parking. Store hours are weekdays from 11:00 to 19:00. Please call ahead at +371 29243551.
Tesla FAQ: How to Use the Catalog
Do you sell original Tesla parts? Are they new?
Yes, we sell only new, original Tesla parts. Some parts or components not offered or sold separately by Tesla are marked as “analog” parts.
Can I find a part by its catalog number?
Yes. Enter the part number in the search bar on any page. Tesla’s original part numbers usually consist of 10 characters (e.g., 1188233-00-A). You can also enter just the first 7 digits. If the part has ever been in stock, the system will show a photo, part number, price, and stock quantity. If no photo is available, the part was not in stock, but you can request it on the same page by clicking "Ask about the product." We’ll confirm availability and pricing and send you a prepayment invoice. You can also reach us via email or WhatsApp.
The second part of my part number after the dash doesn’t match exactly. Is this the right number?
No. In this case, contact us with your VIN. It might be a replacement part number, or it could be a completely different or incompatible part for your VIN.
Can I find the part I need by my VIN?
No. The catalog is general and not VIN-specific.
Can I find a part by its catalog name?
Yes, you can search by name or part of the name. Catalog names are usually found on the old part’s label. Enter the phrase or part of it in the search bar, and our intelligent search system will find options.
I know the catalog name, say for a bumper mount on the left side. Can I find the same mount for the right side?
Yes. Enter the partial catalog name without specifying a side (like “LH”). The search will show both sides.
I know the part number. Can I find where it’s located on the car?
Yes. Click on “Catalog,” choose Europe or the USA, then select any car model. Enter the part number or partial number in the search bar. The system will show where the part is used on cars. Click to see more details.
If a part comes in different colors, can I check the color in your catalog?
Yes. The color is typically indicated by the last three characters. If unsure, send us your VIN and the part number or name, and our specialists will help you choose the correct part number.
I can’t find anything. What should I do?
Contact us and provide your VIN and details of what you’re looking for. We’ll try to help, but it may take some time. We’ll definitely get back to you.
My old part has many numbers on it. How do I identify Tesla’s catalog number?
Tesla’s original part numbers usually consist of 12 characters (e.g., 1188233-00-A). You can enter the first 7 characters or the full number without the dash into the search bar. Our intelligent system will locate the part.
I don’t know the part number or name. Can I find a part based on its appearance?
Yes, if the part has been in stock before. Go to the store on the main page, select “Filter” on the left (desktop) or the red button (mobile). Choose your vehicle, select the appropriate category, and browse images of the parts in that category. If you find the right part, send us your VIN and the part number for confirmation. Be cautious, especially with electronics, as similar-looking parts may not be compatible.