Terms and conditions of use
Last updated: 22 July 2026
These Terms and Conditions govern the use of tcarparts.eu and the purchase of products from SIA “STARS MB”.
By accessing the website, creating an account or placing an order, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them.
If you do not agree with these Terms and Conditions, you should not use the website or place an order.
1. Seller information
The website and online store are operated by:
SIA “STARS MB”
Registration number: 40103886555
VAT number: LV40103886555
Legal address: Jūrkalnes iela 44, Riga, LV-1029, Latvia
Telephone: +371 2640 4545
Email: info@tcarparts.eu
Website: https://tcarparts.eu/
In these Terms and Conditions, SIA “STARS MB” may also be referred to as “we”, “us”, “our” or the “Seller”.
A person or company using the website or purchasing products may be referred to as “you”, the “Customer” or the “Buyer”.
2. Scope of these Terms and Conditions
These Terms and Conditions apply to:
- the use and browsing of the website;
- customer accounts and guest checkout;
- orders placed through the website;
- payments, delivery, returns and refunds;
- product compatibility enquiries;
- consumer and business purchases;
- communications relating to products and orders.
Mandatory consumer protection rights provided by applicable law take precedence over any conflicting provision of these Terms and Conditions.
3. Consumer and business customers
A consumer is a natural person purchasing products mainly for purposes unrelated to their trade, business, craft or professional activity.
A business customer is a person, company or organisation purchasing products wholly or mainly for commercial or professional purposes.
Rights that apply specifically to consumers, including the statutory right of withdrawal, do not generally apply to business customers.
When registering or ordering as a business customer, you must provide complete and accurate company information, including the company name, billing address and VAT identification number where applicable.
We may verify company and VAT information using VIES, public registers or other official verification systems. The applicable VAT treatment depends on the information provided, the delivery destination and applicable tax legislation.
If the information provided is incomplete, inaccurate or cannot be verified, we may apply the VAT rate shown at checkout or request additional documentation before processing the order.
4. Customer accounts and guest checkout
Orders may be placed through a registered customer account or, where available, using guest checkout.
You are responsible for ensuring that the information provided during registration or checkout is complete, accurate and up to date.
You are responsible for maintaining the confidentiality of your password and account access details. You must inform us without undue delay if you suspect unauthorised access to your account.
We may temporarily restrict or suspend an account where reasonably necessary to protect the website, investigate suspected fraud, prevent misuse or comply with legal obligations.
Account restriction or suspension does not affect orders that have already resulted in a binding contract, except where cancellation is permitted by law or agreed with the Customer.
5. Product information
We take reasonable care to ensure that product names, descriptions, photographs, part numbers, specifications, prices and availability information are accurate.
Product photographs are provided for identification and illustration. Minor differences in colour, packaging, labels, markings or appearance may occur due to:
- screen and device settings;
- manufacturer production changes;
- updated packaging or labelling;
- differences between production batches;
- the use of representative product images.
Such minor differences do not constitute a defect where the product supplied otherwise corresponds to the agreed description, specifications and intended function.
The condition of a product, including whether it is genuine, OEM, aftermarket, new, refurbished or otherwise classified, will be stated on the relevant product page where applicable.
Product availability displayed on the website may change before an order is accepted. Adding a product to the shopping cart does not reserve it or guarantee availability.
6. Vehicle and part compatibility
Vehicle parts may differ depending on the vehicle model, production date, market, equipment, software version and other technical characteristics.
Before placing an order, you should compare the product description, photographs, dimensions and part number with the part required for your vehicle.
Where compatibility is uncertain, you may contact us before ordering and provide:
- the vehicle identification number (VIN);
- the original part number;
- the vehicle model and production year;
- photographs of the existing part;
- other technical information reasonably requested by us.
Any compatibility assessment depends on the accuracy and completeness of the information provided by the Customer.
If incorrect or incomplete vehicle information is provided, we are not responsible for incompatibility resulting directly from that information, except where applicable law provides otherwise.
Unless the product is expressly described as universal, a similarity in appearance alone does not guarantee compatibility.
7. Installation and use of products
Vehicle parts should be inspected and installed by a suitably qualified specialist where professional knowledge, tools, coding, calibration or safety procedures are required.
Electronic components may require programming, adaptation, coding or calibration after installation.
Before installation, you or the installer should verify that the product and its part number correspond to the vehicle and the ordered item.
Damage caused by incorrect installation, improper use, unauthorised modification, incompatible equipment, external damage, accident or failure to follow manufacturer instructions may not constitute a product defect.
Nothing in this section limits statutory rights relating to a defect that existed when the product was delivered.
8. Prices and taxes
Product prices are displayed in the currency selected on the website. The final price, applicable VAT, delivery charges and other payable amounts are shown during checkout before the order is submitted.
Prices may differ depending on the selected currency, Customer type, VAT status, delivery destination and applicable tax rules.
Currency conversion values displayed on the website may be rounded. The amount charged will be the amount shown in the final checkout summary and confirmed by the selected payment provider.
We may change prices at any time before an order is submitted. Price changes do not affect an order after a binding contract has been concluded, except where the Customer agrees otherwise or applicable law permits correction of an obvious error.
If a product is displayed with an obvious pricing or technical error, we may contact you before accepting the order and offer the opportunity to proceed at the correct price or cancel the affected item.
9. Placing an order
To place an order, you must:
- select the products and quantities;
- provide the required customer and delivery information;
- select an available delivery method;
- select an available payment method;
- review the order summary and total price;
- accept the applicable terms and submit the order.
Before submitting an order, you are responsible for checking the contents of the shopping cart, product quantities, part numbers, delivery address and contact information.
Submission of an order constitutes an offer to purchase the selected products.
A binding sales contract is concluded when we send an order confirmation confirming acceptance of the order.
An automated message confirming receipt of an order does not necessarily constitute acceptance where the message expressly states that the order is still being reviewed.
We may request additional information before accepting an order, including confirmation of delivery details, company information, VAT status, product compatibility or payment information.
10. Refusal or cancellation of an order
Before accepting an order, we may refuse it where:
- the product is unavailable;
- payment has not been authorised or received;
- the delivery address is incomplete or cannot be served;
- the order contains an obvious price or technical error;
- the requested transaction may violate applicable law or sanctions;
- there are reasonable grounds to suspect fraud or misuse;
- required business or VAT information cannot be verified.
If payment has already been received for an order that we do not accept, the relevant amount will be refunded using the original payment method unless another method is agreed.
After a binding contract has been concluded, an order may be cancelled only where permitted by applicable law, agreed with the Customer or made impossible by circumstances beyond our reasonable control.
11. Payment
Available payment methods are displayed during checkout and may include payment cards, Paysera, bank transfer or other payment services.
Payments may be processed by an external bank or payment service provider. The provider may apply its own terms, security checks and privacy policy.
We do not receive or store complete payment card numbers or card security codes where these details are entered directly in the secure environment of the payment service provider.
An order may remain pending until payment has been authorised or received.
Where payment is not received within the stated payment period, we may cancel the unpaid order and release any reserved stock.
You must not initiate an unjustified chargeback or payment dispute. This does not restrict your right to challenge an unauthorised or incorrect transaction through your payment provider.
12. Delivery
Available delivery methods, delivery charges and any estimated delivery periods are displayed during checkout or communicated before the order is accepted.
Delivery periods are estimates unless a specific binding delivery date has been expressly agreed.
Delivery times may be affected by product availability, destination, customs procedures, carrier operations, public holidays, weather, transport disruption and other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address, recipient name, telephone number and any information required by the carrier or customs authority.
We are not responsible for delay or additional costs caused by incorrect or incomplete delivery information supplied by the Customer.
If a shipment is returned because the Customer did not accept it, collect it or provide correct delivery information, we may deduct the reasonable direct costs of the failed delivery and return shipment from any refund, where permitted by applicable law.
13. Risk of loss and receipt of delivery
For consumer purchases, the risk of accidental loss or damage normally passes to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of the goods.
Business orders may be subject to separately agreed delivery or transport terms.
When receiving a shipment, you should inspect the external packaging for visible damage.
If the packaging or product appears damaged, you should, where reasonably possible:
- record the damage with the carrier;
- take clear photographs of the packaging and product;
- retain the original packaging;
- contact us as soon as possible.
Failure to notify visible transport damage immediately does not remove mandatory consumer rights, but prompt notification may be necessary for us to pursue a claim against the carrier.
14. Customs duties and import charges
Orders delivered outside the European Union may be subject to customs duties, import VAT, brokerage fees and other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, such charges are not included in the product or delivery price and must be paid by the recipient.
The Customer is responsible for checking the import rules applicable in the destination country.
We are not responsible for customs delays, refusal of import or charges imposed by customs authorities, except where the issue resulted from incorrect documentation supplied by us.
15. Consumer right of withdrawal
If you are a consumer who has concluded a distance contract, you generally have the right to withdraw from the contract within 14 days without giving a reason.
For the purchase of goods, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
If one order contains several goods delivered separately, the period generally begins when the last item is received.
To exercise the right of withdrawal, you must send us a clear statement of your decision before the withdrawal period expires.
The withdrawal notice may be sent to:
SIA “STARS MB”
Jūrkalnes iela 44
Riga, LV-1029
Latvia
Email: info@tcarparts.eu
The notice should include:
- your name and contact details;
- the order number;
- the products you wish to return;
- the date on which the products were received;
- a clear statement that you are withdrawing from the contract.
You do not need to provide a reason for exercising the statutory right of withdrawal.
16. Returning goods after withdrawal
After notifying us of withdrawal, you must return or hand over the goods without undue delay and no later than 14 days from the date on which you communicated your decision to withdraw.
Unless we have agreed otherwise, the Customer bears the direct cost of returning goods under the statutory right of withdrawal.
Goods should be packed securely to prevent damage during return transport. Where reasonably possible, the original packaging, accessories, instructions and included items should be returned with the product.
The absence of original packaging does not automatically remove the right of withdrawal. However, the Customer may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Installing, coding, modifying, damaging, contaminating or extensively using a product may reduce its value where such actions go beyond the inspection that would normally be permitted in a physical store.
17. Refunds following withdrawal
If the statutory right of withdrawal is validly exercised, we will refund the payments received for the returned goods, including the cost of the least expensive standard delivery method offered for the order.
Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.
The refund will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.
We may withhold the refund until we have received the returned goods or until you provide evidence that they have been sent back, whichever occurs first.
Refunds are normally issued using the original payment method unless another method is expressly agreed.
We may deduct an amount corresponding to any diminished value for which the Customer is responsible under applicable law.
18. Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply where an exception provided by applicable law is relevant, including in particular:
- goods made to the Customer’s specifications;
- goods that are clearly personalised;
- sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed;
- goods that, after delivery and because of their nature, have become inseparably mixed with other items;
- other products or contracts excluded from the right of withdrawal by applicable law.
The fact that a product is not normally held in local stock does not, by itself, remove the consumer’s right of withdrawal unless a legal exception applies.
The statutory right of withdrawal does not generally apply to purchases made by business customers.
19. Incorrect, incomplete or damaged orders
If you receive an incorrect product, an incomplete order or a product damaged before delivery, please contact us as soon as reasonably possible.
Please provide:
- the order number;
- a description of the issue;
- photographs of the product and packaging where relevant;
- the product and packaging labels;
- any carrier damage report available.
Where the product is incorrect, damaged or non-conforming, reasonable return costs will be handled in accordance with applicable law.
20. Legal guarantee and product conformity
Consumers benefit from the mandatory legal guarantee and conformity rights provided by applicable consumer protection law.
For consumers in the European Union, the statutory legal guarantee is generally available for at least two years from delivery of the goods, subject to applicable national law.
Goods must correspond to the contract, including their:
- description, type, quantity and quality;
- functionality and compatibility where agreed;
- fitness for the agreed or usual purpose;
- accessories, instructions and other agreed elements;
- qualities reasonably expected from goods of the same type.
If a product does not conform to the contract, the consumer may be entitled to remedies such as repair, replacement, price reduction or termination of the contract and refund, subject to the conditions established by applicable law.
Statutory remedies for a non-conforming product must be provided without charge where required by law.
Any manufacturer’s warranty or voluntary commercial warranty is additional to, and does not replace or restrict, mandatory consumer rights.
21. Matters not covered as product defects
Subject to mandatory consumer rights, a product issue may not constitute a defect where it results from:
- normal wear and tear;
- incorrect or unqualified installation;
- failure to carry out required coding, calibration or adaptation;
- misuse, neglect or use contrary to instructions;
- accident, impact, liquid, corrosion, overheating or external electrical damage;
- unauthorised repair, alteration or modification;
- use with an incompatible vehicle, component or system;
- incorrect information provided by the Customer;
- damage occurring after risk has passed to the Customer.
We may request photographs, diagnostic information, installation records or an inspection of the product where reasonably necessary to determine the cause of the reported issue.
Such a request does not restrict the Customer’s mandatory legal rights.
22. Business customer claims
Business customers must inspect delivered goods within a reasonable period and notify us promptly of visible shortages, incorrect products or transport damage.
Unless mandatory law provides otherwise, returns by business customers require our prior written approval.
Separate written quotations, invoices or agreements with a business customer may contain additional or different commercial terms. In the event of conflict, the specifically agreed written terms take precedence for that transaction.
23. Use of the website
You may use the website only for lawful purposes.
You must not:
- attempt to gain unauthorised access to the website, server, accounts or databases;
- introduce malicious code, viruses or other harmful technology;
- interfere with the operation, security or availability of the website;
- use automated tools to overload, scrape or copy the website without permission;
- submit false, misleading or fraudulent information;
- use the website in violation of intellectual property, privacy, consumer, sanctions or other applicable laws;
- impersonate another person or use another person’s account without permission.
We may take reasonable technical and legal measures to prevent misuse of the website.
24. Intellectual property
Unless otherwise stated, the website structure, design, text, graphics, databases, software elements and original content are owned by or licensed to SIA “STARS MB” and are protected by applicable intellectual property laws.
You may view and use the website for personal shopping and other lawful purposes.
You may not reproduce, republish, distribute, commercially exploit, systematically extract or modify protected website content without prior written permission, except where permitted by law.
Product names, logos, trademarks and images belonging to manufacturers or other third parties remain the property of their respective owners.
25. Tesla trademark and affiliation notice
Tesla, Model S, Model 3, Model X, Model Y, Cybertruck and related names, logos and trademarks are the property of Tesla, Inc. or its affiliated entities.
SIA “STARS MB” and tcarparts.eu are independent from Tesla, Inc. and are not authorised, sponsored, operated or endorsed by Tesla, Inc., unless expressly stated otherwise.
Manufacturer names, vehicle models and part numbers are used for identification, reference and compatibility purposes.
26. Third-party websites and services
The website may contain links to third-party websites, payment services, social networks, communication platforms or other external services.
External services are operated independently and may be governed by their own terms and privacy policies.
A link to an external service does not necessarily imply that we endorse all information, products or practices of that service.
We are not responsible for external content or services except to the extent that applicable law provides otherwise.
27. Website availability
We aim to maintain the website in a secure and functional condition, but we do not guarantee that it will always be continuously available or free from temporary errors.
Access may be temporarily interrupted for maintenance, security updates, technical failures or circumstances outside our reasonable control.
We may update, improve, restrict or discontinue website functions provided that this does not unlawfully affect existing contracts or mandatory Customer rights.
28. Limitation of liability
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing excludes liability for fraud, intentional misconduct, gross negligence, death or personal injury where such liability cannot legally be excluded.
We are not responsible for losses caused solely by:
- incorrect information supplied by the Customer;
- use of a product with an incompatible vehicle or system;
- installation or modification not carried out in accordance with applicable requirements;
- failure to follow product or manufacturer instructions;
- events outside our reasonable control;
- unavailability or conduct of an independent third-party service.
For consumers, liability is not limited where the loss was reasonably foreseeable as a result of our breach or where mandatory consumer law provides a remedy.
For business customers, and to the extent permitted by law, we are not liable for indirect loss, loss of profit, loss of business, loss of anticipated savings, loss of opportunity or business interruption.
29. Force majeure
We are not responsible for delay or failure to perform an obligation caused by circumstances beyond our reasonable control.
Such circumstances may include:
- natural disasters and extreme weather;
- war, terrorism, civil unrest or government restrictions;
- sanctions, export restrictions or customs actions;
- transport disruption or carrier failure;
- fire, flood, epidemic or pandemic;
- power, telecommunications, hosting or payment-system failure;
- labour disputes or supply-chain disruption.
We will take reasonable steps to reduce the effects of such an event and will inform affected Customers where appropriate.
Mandatory rights concerning delay, cancellation and reimbursement remain unaffected.
30. Personal data and cookies
Personal data are processed in accordance with our Privacy Policy.
The website uses cookies and similar technologies in accordance with the information and choices presented through the cookie banner and cookie settings.
Non-essential cookies are used only where the required consent or another applicable legal basis exists.
31. Complaints and dispute resolution
If you have a complaint concerning a product, order or service, please contact us and provide:
- your name and contact details;
- the order number;
- a clear description of the issue;
- supporting photographs or documents where relevant;
- the resolution you are requesting.
Complaints may be sent to:
Email: info@tcarparts.eu
Telephone: +371 2640 4545
We will review complaints and respond within the period required by applicable law.
Consumers may also refer a dispute to a competent consumer protection authority or an applicable out-of-court dispute resolution body.
32. Governing law and jurisdiction
These Terms and Conditions and contracts concluded through the website are governed by the laws of the Republic of Latvia.
If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply in your country of habitual residence.
Disputes will be submitted to the competent courts in accordance with applicable jurisdiction rules. A consumer retains the right to bring proceedings before a court where that right is granted by mandatory law.
33. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect.
The invalid provision will be interpreted or replaced, where legally possible, in a manner that most closely reflects its lawful commercial purpose.
34. Changes to these Terms and Conditions
We may update these Terms and Conditions when our services, website functions, business processes or legal obligations change.
The current version will be published on this page with the date of the latest update.
Changes apply from the date of publication and do not retroactively alter a contract already concluded, unless the Customer agrees or applicable law permits or requires the change.
35. Contact information
Questions concerning these Terms and Conditions may be sent to:
SIA “STARS MB”
Registration number: 40103886555
VAT number: LV40103886555
Jūrkalnes iela 44
Riga, LV-1029
Latvia
Email: info@tcarparts.eu
Telephone: +371 2640 4545